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Put social customer service at the heart of your business


Providing customer service on social media shows customers you care and it improves business performance.

71% of consumers who experience positive social customer care are likely to recommend the brand to others (NM Incite)

But not answering customers on social channels can lead to a 15% increase in the churn rate for existing customers (Gartner)

Our free demo will show you how the Sentiment platform helps your business:

  • Monitor brand mentions and social customer voice
  • Publish social content quick and easy
  • Manage all your social mentions via a unified inbox giving you a 360 degree view of your customers across social
  • Filter out noise to help your team prioritise urgent mentions and comments
  • Engage and respond to social customers quickly and easily
  • Measure customer satisfaction with Twitter & Facebook CSAT surveys
  • Report and analyse performance and monitor KPI's

Schedule a demo today to learn how Sentiment helps hundreds of organisations deliver outstanding customer service on social media.