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Put social customer service at the heart of your business
Providing customer service on social media shows customers you care and it improves business performance.
71% of consumers who experience positive social customer care are likely to recommend the brand to others (NM Incite)
But not answering customers on social channels can lead to a 15% increase in the churn rate for existing customers (Gartner)
Our free demo will show you how the Sentiment platform helps your business:
- Monitor brand mentions and social customer voice
- Publish social content quick and easy
- Manage all your social mentions via a unified inbox giving you a 360 degree view of your customers across social
- Filter out noise to help your team prioritise urgent mentions and comments
- Engage and respond to social customers quickly and easily
- Measure customer satisfaction with Twitter & Facebook CSAT surveys
- Report and analyse performance and monitor KPI's
Schedule a demo today to learn how Sentiment helps hundreds of organisations deliver outstanding customer service on social media.