Request a demo

software for managing your social customer service

Manage, optimise & analyse your social customer care

Sentiment is a social customer service platform to help brands and contact centres communicate with customers on social media, and provide the best social customer service.

Whether you want to improve customer satisfaction, increase retention or simplify your customer engagement, we have the solution.

Request a demo to see how the Sentiment platform helps your business:

  • Monitor brand mentions and social customer voice
  • Publish social content quickly and easily
  • Manage all your social mentions via a unified inbox giving you a 360 degree view across social channels
  • Filter out noise with automations to help your team prioritise urgent mentions and comments
  • Engage and respond to social customers quickly and easily
  • Measure customer satisfaction on Twitter & Facebook with automated CSAT surveys
  • Report and analyse performance and monitor your key KPI's

Schedule a demo today to learn how Sentiment helps hundreds of organisations deliver outstanding customer service on social media.